Informatics Publishing Limited

Nemesio Freitas Duarte Filho ¹, Clarindo Isaias Pereira da Silva e Padua ¹, Paulo Henrique de Souza Bermejo ², Andre Luiz Zambalde ², Urlan Salgado de Barros ³

Affiliations
1 Institute of Mathematical Sciences, Federal University of Minas Gerais, BR
2 Department of Computer Science, Federal University of Lavras, BR
3 Department of Information, Federal University of Parana, BR

Abstract

The market for software products offered as a service (SaaS) is growing steadily and has attracted suppliers from different segments of the global IT market. However, the use of the SaaS products brings a range of challenges, both in the organizational, cultural and technological areas. A difficulty that exists today is the lack of methods and models for assessing the quality of these products. This document presents a method to assess the quality of a software product offered as a service, named SaaSQuality. The proposed method has a quality model appropriate to the SaaS context, based on standards and models of software quality (ISO 9126) and models for IT management (ITIL and COBIT). The experimental results obtained through a case study show that the method offers suitable assessment practices for Software as a Service.

Keywords

Software Quality, Software as a Service, Quality Management Services, Methods of Evaluation, Models for IT Management.

Full Text